Frequently Asked Questions

Here to support you every step of the way.

How Can I Pay My Rent?

We accept pre-authorized payments only to simplify the process for our tenants. Our team remains available to answer your questions and guide you through the process.

Are Heating and Electricity Included?

Included services vary by property. Each rental listing outlines the included services and amenities to help you make an informed decision.

Will My Rent Increase If I Stay Longer Than One Year?

Rent may increase slightly each year to reflect rising operating costs, such as property taxes, insurance, maintenance, utilities, and property improvements. While these increases are generally modest, all residents are notified in writing several months in advance.

What Should I Do If a Neighbour Is Making Excessive Noise After 11:00 p.m.?

Excessive noise is not permitted at any time of the day. We ask all residents to be respectful of their neighbours in order to maintain a pleasant living environment for everyone. If you experience a noise issue, please contact us and we will take the appropriate steps to resolve the situation.

Can I End My Lease Before It Expires?

Yes. Under certain conditions and through a mutual agreement, it may be possible to end your lease before its scheduled end date.

Can I Sublet or Transfer My Lease?

Yes, under certain conditions. To help maintain a safe and harmonious living environment for everyone, prospective occupants may be refused for serious reasons, including behavioural issues, violence, or insolvency.

What Should I Do If Something Needs Repair in My Apartment?

If you notice a problem or something that needs repair in your apartment, please contact us as soon as possible. Depending on the nature and urgency of the issue, a member of our team or one of our trusted partners will address it as quickly as possible.

Can I Make Repairs to My Apartment Myself?

No. Unless you have received prior approval from the landlord, you are not permitted to carry out any repairs yourself, even if you have experience as a handyman or work in a skilled trade. If you are unable to reach us, please use the emergency contact number and we will send someone to assist you as soon as possible.

Still Have Questions?

Our team will be happy to help.

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